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About Poverty
LEADERSHIP

Board of Directors

BOD FAQ

Leadership Team
WHAT WE DO
BASIC NEEDS

Energy

Food Resources

Housing

Public Transportation

Volunteer Driver
SELF SUFFICIENCY

DRIVE

Money Management

Rebuilding Lives

Taxes
BUILDING STABILITY

FAIM

Home Ownership

Weatherization
APPLICATIONS
PROGRAM APPLICATIONS

Energy Application

Auto Repair

Other Forms
RESOURCES
GET INVOLVED
CAREERS
NEWS

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Customer Satisfaction Standards

Tri-CAP
January 3, 2011

Recently Tri-CAP adopted Customer Satisfaction Standards for all its employee’s and services. What does it take for you to be a satisfied customer? I always thought I was pretty easy to please when it came to this, but taking a closer look, this can be a tricky wicket. There are so many ways to define good customer service. Here are some perspectives to consider when looking at customer service. This is only my definition, maybe you have some of your own.

Can you hear my smile on the phone? If I am busy, I will let the phone go to voice mail rather than give a half-hearted effort to a conversation. I check my voicemails often, so you are not waiting too long.

When we are talking face-to-face, I will not pick up a phone call. If I am expecting an urgent call I will tell you this before we start our conversation. In-person communication is always my priority.

Have I sincerely shown you that I care about your situation? Did I ask how I could help? Or what I can do for you? One of my favorite responses to an upset person is something like, “I can tell this is really important to you. Can you tell me more about how I can help?”

Did I get back to you when I said I would? When I do not do this, it is a reflection on me – not you. I have become distracted from keeping my word and need to refocus. When this happens, I hope you will offer me the opportunity to make it right.

Did I thank you for calling? Or for your time? I want to make sure you know I appreciate that you took time from your busy schedule to talk with me. Even or should I say, ESPECIALLY, if it is a complaint, I am honored that you chose to tell me about it. How could I ever begin to correct a problem if I don’t know about it. Thank you for telling me!

I hope you will have great customer service experiences in 2011. Thank you for allowing me to be of service.

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TRI-CAP CORPORATE OFFICE:
1210 23rd Ave S.
P.O. Box 683
Waite Park, MN 56387

320-251-1612
888-765-5597
Fax : 320-255-9518

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TRI-CAP TRANSPORTATION:
1200 23rd Ave S
P.O. Box 683
Waite Park, MN 56387

320-251-1612
888-765-5597
Fax : 320-255-9518

Email Us

TRI-CAP TRANSIT GARAGES:
Elk River
Little Falls
Milaca
Sauk Centre
Waite Park

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